Why am I not receiving ADAS MAP email notifications?

 If you are not receiving ADAS MAP emails, complete the following:

1. Check your junk, spam, and firewall settings.

• The Issue: Your ADAS MAP emails are sent by an automated email bot and may be blocked or marked as spam.
• The Fix: Check your Spam folder and whitelist No-Reply-ADASMAP@opusivs.com.

2. Verify the estimator email.

• The Issue: ADAS MAP sends notifications to the original estimator email provided in the initial CCC or Mitchell data. This is the email associated with the employee profile of the original estimator. Even if the estimator is changed later, the notification may still go to the first person who created the file.
• The Fix: Check the inbox of the original estimator. If your shop uses a shared email address, another employee may have already opened the notification.

3. Understand the difference between notification emails and report emails.

• Notification Email: Sent when a scrub is first ready or updated and contains a link to the live portal.
• Report Email: Contains a PDF attachment and is only triggered when an estimate is committed in CCC or when someone manually selects Email Report.