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Why don’t the hyperlinks in my report work?

Users may notice that blue OEM or ALLDATA hyperlinks do not work while viewing the report in preview mode. The blue links are designed to work after the report is downloaded as a PDF. If the hyperlinks are not working, do the following:

1. Download the PDF version of the report.
  • While in the report preview, click downward arrow bottom (shown below) in the top right corner to download the report to your device.
  • Open the downloaded report in a standard PDF viewer. The hyperlinks should then be active and clickable.
2. Verify that your shop has the required access. Some links open external websites that require separate credentials, for example:
  • ALLDATA links require an active ALLDATA subscription.
  • OEM service information links require your shop’s login credentials for that manufacturer’s website.
3. OEM hyperlinks have been updated.
  • Submit a help ticket.

Helpful Tip: For additional research, use the Additional ADAS Info tab on the Details Page. This section provides quick access to OEM position statements, owner’s manuals, I-CAR information, and instructional videos.